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Frequently Asked Questions

Faq's

How can I place an order?

You can place your order directly through our website or by contacting us via WhatsApp or Instagram DM.

What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Razorpay, and Cash on Delivery (if available).

What are the shipping charges?

Kerala: ₹60
Rest of India: ₹100
Free shipping on orders above ₹999

Can I return or exchange a product?

Yes, returns and exchanges are accepted within 3 days of delivery (terms apply).

What if I receive a damaged or wrong product?

Please contact us within 24 hours with clear photos. We will arrange a replacement or refund.

Do you offer size exchange?

Yes, size exchange is available subject to stock availability.

How can I track my order?

Tracking details will be shared via WhatsApp or email once your order is shipped.

Are your products good quality?

Yes, we focus on providing stylish, comfortable, and high-quality clothing for women and kids.

How can I contact you?

📩 Email: zivazuzu26@gmail.com
Thank you for choosing Ziva & Zuzu 💖

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