Refund policy

Return & Exchange Policy – Ziva & Zuzu

Thank you for shopping with Ziva & Zuzu 💖

🔄 Returns

We accept returns within 3 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unwashed, and in original condition

  • All original tags and packaging must be intact

  • Proof of purchase is required

❌ Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products

  • Items without tags or damaged by the customer

  • Sale or discounted items (if applicable)

🔁 Exchanges

We offer exchanges in the following cases:

  • Size issues

  • Damaged or defective products

  • Wrong item delivered

Note:
Exchange requests must be made within 3 days of delivery and are subject to stock availability.

📦 Return / Exchange Process

  • Contact us via WhatsApp or Email with your order details

  • Share clear photos (in case of damaged or incorrect items)

  • Our team will guide you through the next steps

💸 Refunds

  • Refunds are processed only after receiving and inspecting the returned item

  • The amount will be credited within 5–7 business days

  • Shipping charges are non-refundable

🚚 Return Shipping

  • Customers are responsible for return shipping charges

  • If the product is damaged or incorrect, we will cover the return shipping cost

📩 Contact Us

Email: zivazuzu26@gmail.com